REMINDER: For more details on how to locate and configure your IP address, HTTP Port, or other settings, refer to your user manual. Check the connection by connecting to the internal IP address of your system. Once you have reinstalled the software, ensure your DVR / NVR is connected to the Internet.Click here for downloads and documentation for your product. Refer to your user manual for details on remote access Client software options. Uninstall and reinstall your remote access Client software.If this has not resolved the issue, or your DVR / NVR is showing as Online on your router and you are still getting this error message:
Check that the Connected Devices list on the router is showing the DVR / NVR as Active or Connected.Refer to your router user manual or contact your Internet service provider (ISP) for more details. Using a computer, access your router's internal menu settings by using a web browser and router’s local IP address.If this has not resolved the issue check to ensure your DVR / NVR is listed under Connected Devices on your router. Your DVR / NVR will restart and attempt to obtain a new valid IP address from the router. If the Mode is set to Static, click the button next to Dynamic Host Configuration Protocol ( DHCP ).Ĭlick Apply to save settings and click OK to exit. Right-click on the Live View to access the Quick Menu.Ĭlick Main Menu, and then click the Setting icon ( ).Ĭheck your Mode settings. To check the Internet connection settings on an LHV / LNR Series DVR / NVR: The following instructions require you to access your system using your DVR / NVR and a monitor. If this has not resolved the issue, check the Internet connection settings on your DVR / NVR. If you power cycle your router, anything connected to the network will temporarily lose network connectivity. IMPORTANT: Refer to your router's user manual for instructions on power cycling. If the error is not resolved, connect a different Ethernet cable to your DVR / NVR and router, and power cycle both the router and the DVR / NVR.
To power cycle your DVR / NVR system, please power off and disconnect the power source for approximately 30 seconds. Connect the Ethernet cable to a different port on the router and power cycle your DVR / NVR.To resolve the error, check that your DVR / NVR is connected to your router using an Ethernet cable.
This error can be due to an issue with your DVR / NVR internal settings or an issue with how your DVR / NVR cables are connected. The Network Connection Failed error message indicates that your DVR / NVR is not communicating with your router.
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